Frequently asked questions

It writes complete Jumia listings from your product photos: title, description, highlights and the category's fields. Send the photos on WhatsApp and submit from the chat, or use the Chrome extension to fill in Vendor Center's Add Products form while you're on it.

For WhatsApp, yes, once: a Self Authorization application in Vendor Center, connected with its Client ID and a token. It stays connected after that. The Chrome extension doesn't need it. How to connect

Open Settings in your dashboard and tap Connect WhatsApp. You get a one-time code to send to the bot, and it confirms straight away. The code lasts 15 minutes. How to link

Any Jumia country with Vendor Center. Listings are written in English, and prices use your shop's currency.

After you say how many products you're listing, the bot offers two. I: send each product's photos with its price as the caption, then its number (1, 2, 3…); the bot stays quiet until the last one. II: the bot takes you through one product at a time, and you reply done after each. See both, with an example

The price, which Jumia won't accept a product without, and anything the photos don't show: colours, sizes, what's in the box, a sale price with its dates. If you know the category, add it too, e.g. "Category: Wigs", and the bot uses it.

Usually a couple of minutes for a batch. The bot messages you when every product is drafted, with each one marked Ready or Held.

Something about it would make Jumia refuse it, such as a missing price or a field its category requires, like the weight. The bot asks you for it right there in the chat; answer, or tap Skip and fill it in later from List from WhatsApp in your dashboard.

Send the product number and the category, e.g. "2 category: Drop & Dangle". If Jumia has more than one category by that name, the bot shows them so you can tap the right one, then refills the product's fields for it.

Tell the bot, e.g. "2: change the price to 150", or open the product from List from WhatsApp in your dashboard and edit it there.

status to see where you are, restart to start a new batch, retry 3 when product 3 couldn't be drafted, submit all or submit 2, and help for the full list.

The bot messages you when Jumia accepts it. Jumia's quality team then reviews it before it shows in the shop.

The bot tells you why and, where it can, offers to fix and resubmit it for you. A rejected listing costs nothing.

When Jumia accepts it: 2 credits. Drafting, redrafting and fixing are free, and a listing Jumia rejects costs nothing. While a listing waits for Jumia, its credits are set aside.

1 credit per autofill. You submit the product on Vendor Center yourself, so we can't see whether it went live and charge per fill instead.

Yes, 20 credits on your first use, enough for 10 WhatsApp listings.

No. Credits you buy stay on your account until you use them, and one balance covers WhatsApp and the extension.

Tap Buy credits on your dashboard. Paystack takes Ghana cards, mobile money (MTN, AirtelTigo, Telecel) and bank transfer. See the packs